Executive Summary
Change management is the processes, tools and techniques
for managing the people-side of change. Change management is a method for
reducing and managing resistance to change when implementing the change. It is a necessary component for any
organizational performance improvement process to succeed, including programs
like:Â Quality Control Management,
Organizational Development, Restructuring and continuous process improvement. Recognize that both the engineering and
psychological aspects must be considered for successful business change. While
many techniques can be employed to design the solution to a business problem or
opportunity (i.e., the business change), change management is the process,
tools and techniques to manage the people-side of that business change to
achieve the most successful business outcome, and to realize that change
effectively within the social infrastructure of the workplace. With the
introduction of today's new business values, employee resistance should be expected.
In the absence of change management, this resistance can cripple a business
change.
Table of Contents
Executive
Summary
1. Introduction
2. The Changing Plan
– Continuous Process Improvement
3. The Changing Plan
– Quality Control Program
4. The Changing
Model – Stace & Dunphy’s
Model
5. Develop a Plan to Facilitate and Enable the
Change
6.
The Barriers to Successful Change
7.
The Key Stumbling Block – Resistance to Change
8.
Managing the Human Side of Change
9.
The Effective Tools to Implement Change
10.
Reward Performance
11.
Timeframe and Evaluation
12.
Social Impact
13.
Conclusion
14. Reference
