This 45 research
master paper was the final paper of the MBA program. The following presentation paper comes to
present the integration of two new business functions, online catalog, and
online customer support service. Those two business functions come to support
the sell of a new product’ and its human implications. …..
Table
of content
                                                                                                                                Â
page
1)
Executive summary
3
2)
Ojo- Business
requirements analysis
6
a)
Online catalog
8
b)
Customer support
8
c)
Use cases
9
3)
Technology and financial risk
assessment
11
a)
technology
11
b)
Risk assessment
14
c)
Security risk
15
d)
Financial plan
15
4)
Models and theories of change review
18
a)
Technology change and its implications
20
5)
Application of change models
25
a)
Choosing the right change model
26
b)
Addressing human critical success
factors
27
c)
Measurements to monitor human changes
28
d)
Contingency plan
29
6)
Recommendations for leading and sustaining
change
31
7)
System thinking and change management
evaluation
35
a)
Business ethics
40
8)
Conclusion
41
